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Care Coordinator HND / BA / BSc Job

2024-06-27 08:25   Customer service / Communication   Lagos   20 views
Job Details

Duties and Responsibilities

Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.
Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
Update our in-house database.
Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
Adhere to quality standards and KPI’s.
Support team members with other required tasks.
May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
Initiates clinical discussions with healthcare professionals per project guidelines
Supports patients through their treatment journey
Develops and updates content in keeping with client requests and need
Performs other duties as assigned.

Requirements

Candidates should possess HND / B.Sc Degrees with 2 - 3 years relevant work experience.

Company Description
Health Connect 24x7, the first Nigerian 24x7 Population Health Management provider combines next-generation telemedicine, telemonitoring and home health to provide immediate access to highly trained and experienced doctors and wellness experts via voice/ video calls, live chat as well as on-site doc... read moretor visits and clinics for healthy, acute and chronic condition management.