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Call Centre Representative - Axle Grine OND - HND / BSc Job

3 weeks ago Administrative / Management Jobs Lagos   181 views
Job Details

Call Center Representative duties and responsibilities

Manage inbound and outbound customer calls in a timely manner

Identify customers’ needs and wants, give your best to clarify information

Research every issue and provide solutions to them

Recognize opportunities to upsell our products and services

Follow our company's communication “scripts”

Keep records of all conversations in our call center database in a comprehensible way

When assigned, attend educational seminars

Build strong relationships with customers

Follow our customer engagement strategy

Meet qualitative and quantitative targets

Call Center Representative requirements

Track your own work on a daily basis and compare to banchmarks

Strong phone and verbal communication skills

Excellent listener

Adaptable to different personality types

Customer focus

Ability to multi-task

Excellent time management skills

Company Description
Specialise in the importation and exportation of automobiles and heavy equipment.