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Call Center Representative - Planet Partners Bachelor's Degree Job

2 weeks ago Marketing / Communication / customer care Jobs Ikeja   0.9K views
Job Details

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Interested candidates should possess a Bachelor's Degree with 1 - 2 years work experience.
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

Salary

  • N60,000 - N65,000 Monthly.

Application Closing Date
10th August, 2021.

How to Apply
Interested and qualified candidates should send their CV to: planetpartnersmgt@gmail.com using the Job Title as the subject of the mail.

Company Description
Planet Partners is a consulting and communication agency in Nigeria. The agency has been operating and offers experienced and knowledgeable consultants, as well as effective and creative communication tools. As a partner in business, Planet Partners provides expertise and services in three main fields: PR Strategy & Consulting, Crisis Management, Communication.