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Call Center Agent-Virtuality Consulting Relevant Educational Qualifications Job

2023-03-16 11:29   Other categories   Lagos   302 views
Job Details

Location: Yaba, Lagos

Employment Type: Full-time

Responsibilities

Making outbound calls.

Assist in layout and artwork of the graphic elements on the website.

Understand target audience and apply design strategy to layouts.

Respond to customers’ issues and concerns.

Management and first-level resolution of customers’ complaints/inquiries.

Identify and escalate issues to supervisors.

Research required information using available resources.

Research, identify and resolve customer complaints using applicable software.

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Follow up customer calls where necessary.

Complete call logs and reports.

Handle questions or complaints.

Managing large amounts of inbound and outbound calls in a timely manner.

Following call centre “scripts” when handling different topics.

Requirements

Minimum of an OND in any discipline.

1 year of work experience.

Excellent spoken English with impressive interpersonal skills.

Excellent IT skills, especially with design and photo-editing software.

Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).

The ability to speak multiple languages above is a great plus.

Must be resident in Lagos and live close to Yaba.

Competencies:

Working knowledge of MS Office and databases.

Excellent communication and people skills.

Ability to be polite and compassionate without lacking confidence.

Excellent Typing skills.

Excellent photo editing skills and good portfolio.

Proficient in the use of computer applications and systems.

Salary

N40,000 monthly.

Application Closing Date

26th March, 2023.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Company Description
Virtuality Consulting is a top-notch consulting firm with a wide array of services, positioned to help businesses maximize their potential and deliver optimal services to their cliental thereby meeting up with set target and objectives. All the above are made possible via our suite of client-oriented products and services.