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Call Center Agent - Amaget Online Store Bachelor's Degree Job

2 weeks ago Marketing / Communication / customer care Jobs Ikeja   155 views
Job Details

Job Responsibilities and Duties

  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned.

Qualification

  • Bachelor's Degree.

Salary
N40,000 - N50,000 / month.

Application Closing Date
1st October, 2020.

How to Apply
Interested and qualified candidates should send their Resume in PDF Format to: recruitment@amaget.com clearly indicating the "Job Title" as the subject of your mail.

For More Information: Call - 08156134050

Company Description
Amaget Online Store - We are one of Nigeria's leading online market place; we are a one-stop shop for all your IT needs. We launched in 2008 and our mission is to make Amaget Online Store your preferred shopping destination. We serve a retail customer base that continues to grow exponentially.