Bus Terminal Manager - The Outsource Company HND / BA / BSc Job

Location: Lekki, Lagos

Job Type: Full-time

Job Description

Responsible for planning, organizing, directing, and managing the operations of the station. Directs every transport activity within the station.

Ensures compliance with safety standards, governmental and industry regulations, company policies and other best practice measures.

Manages correspondence with all stakeholders including customers and transport authorities.

Essential Job Function

Sets up operational parameters and modalities for both passenger and cargo

Delivers high level of Customer service and ensures every station staff imbibes the culture of excellent customer service,

Collates and effectively use data on customer behavior, pattern, trend etc to make informed customer developmental decisionsDevelops and implement transportation policies,

Liaises with and maintains excellent working relationships with transport authorities (LASTMA, VIO, FRSC, Police etc.),

Investigates and resolves customer complaints and challenges,

Develop and implement plans that would impact the company’s bottom line,

Develops various productivity processes and closely monitors, analyzes and reports result of fleet operational excellence,

Manages and drives day-to-day process flow of all fleet operations with focus on excellent execution of Standard Operating procedures to ensure growth through customer satisfaction,

Designs and implements journey management plans,

Constantly reviews road conditions to enhance effective

Conducts regular safety audits on fleets,

Directs and manages the preventive, routine maintenance and corrective repairs of the fleet to avoid business disruption,

Ensures availability of vehicles needed for operations and keep vehicle downtime at less than 5% efficiency rate,

Keeps abreast of government regulations as it relates to the transport sector,

Conveys rules, directives and methods to all station personnel,

Monitors the general operations of the station staff to make sure that their operations are in compliance with guidelines, safety measures,

Requirements

Minimum of Bachelor’s Degree in Transportation and Logistics Management, Business Management, Supply Chain Management or any related field from a reputable university;

Master’s Degree or professional qualification in Transport and Logistics Management, Business Management, Supply Chain Management or any related field will be an added advantage.

Salary Range

N200,000 - N300,000 / month

Application Closing Date

10th August, 2023.

Method of Application

Interested and qualified candidates should send their CV to: engage@weoutsourceafrica.com using the Job Title as the subject of the email.

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.