Booking Staff HND / BA / BSc Job

Job Title: Full-Time Booking Staff (Shift-Based) – Olamax Suites

Gender: Female

Location:Office-Based (Gbagada, Lagos)

Entry Salary: 80,000 monthly (with performance-based increment after 3 months)

Join Our Growing Hospitality Team at Olamax Suites!

Are you smart, fast, and passionate about customer engagement? Olamax Suites – a fast-growing short-let apartment brand in Lagos – is looking for a dedicated and proactive Booking Staff to join our in-house team. If you’re good with chats, calls, client service, and closing bookings, we want to hear from you!

Position Overview:

As a Booking Staff, you’ll be responsible for managing client inquiries, converting leads into bookings, and ensuring a smooth process from initial inquiry to client check-out. This is a full-time, shift-based position based in our office. You must be flexible to work weekends, especially at least two (2) Sundays per month.

Key Responsibilities:

- Respond to booking inquiries via WhatsApp, phone calls, and texts.
- Follow up with clients daily – **minimum 50 chats/calls per day required.
- Convert leads to confirmed bookings.
- Maintain proper CRM documentation of all communications and bookings.
- Handle shift duties including evening and weekend coverage.
- Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).
- Stay in contact throughout their stay and reconfirm plans 1–2 days before check-out.
- Suggest upgrades and follow-up for repeat bookings.
- Maintain apartment booking experience logs for future reference.

Requirements:

- Minimum of OND or higher.
- Excellent communication skills (spoken and written).
- Sales and persuasive skills – ability to win clients and agents.
- Smartphone proficiency (WhatsApp Business, calls, CRM tools).
- Fast learner, reliable, and detail-oriented.
- Must be able to work on-site in Gbagada.
- Must be willing to work on shift and at least 2 Sundays per month.
- Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).

Why Join Olamax Suites?

- 80,000 starting salary– reviewed for increment after 3 months.
- Dynamic and youthful team.
- Structured work hours with a shift system.
- Career growth in hospitality and booking management.
- Opportunity to be part of a brand that values excellence, creativity, and client experience.

How to Apply:

If you meet the requirements and are excited about this role, send your CV and a short introduction about yourself to olamaxcareer@gmail.com, for a more inquiries +234 7075542173


Skill Requirements – Booking Staff
1. Communication Skills
Excellent spoken and written English.

Ability to communicate clearly, politely, and persuasively via WhatsApp, calls, and texts.

Confident phone manner and ability to follow up with clients professionally.

2. Customer Relationship Skills
Ability to build rapport with clients, agents, and referrers.

Tactful in handling inquiries, complaints, and follow-ups.

Good at remembering client preferences and personal details (e.g., birthdays, travel needs).

3. Sales and Persuasion Skills
Ability to convince clients to book apartments.

Strong follow-up strategy before check-in, during the stay, and for retention.

Ability to upsell services like car hire, food, boat cruise, chef, or escort services.

4. CRM and Documentation
Consistent daily record of at least 50 outreach activities (calls, chats, messages).

Ability to update and use CRM tools to track conversations and bookings.

Proper documentation of booking flow, stay confirmation, and post-stay feedback.

5. Attention to Detail
Cross-check payment confirmations and ensure correct invoice dispatch.

Track check-in/check-out accurately and confirm stay durations daily.

Avoid fraudulent bookings by verifying agents and owners thoroughly.

6. Booking Knowledge & Etiquette
Understand the booking process, types of apartments, and booking etiquette.

Know when and how to follow up respectfully.

Understand how to work with agents and owners without overstepping boundaries.

7. Tech Literacy
Ability to use WhatsApp, Google Sheets, email, basic CRM systems, and documentation tools.

Comfortable using multiple lines and booking tools.

8. Time Management & Shift Discipline
Ability to work efficiently within assigned shift times.

Willingness to work weekend shifts and respond to urgent bookings promptly.

9. Team Spirit & Ethics
No hoarding of client contacts or doing side deals.

Ability to collaborate with other team members and uphold company integrity.
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Olamax Suites is a fast-growing hospitality company in Lagos, offering premium shortlet apartment rentals, excellent customer service, and value-added experiences such as car hire, food delivery, and cruises.