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Bilingual (Spanish/English) Customer Service Representative - Lakeland, FL Relevant Educational Qualifications Job

3 months ago Other categories Lakeland   260 views
Job Details

Bilingual (English/Spanish)Customer Service Representative Lakeland, FL

Salary:$16.29 per hour, $32,805 annual

Salary with a 220/2044 Florida Insurance License or equivalent: $17.28 per hour, $34,805 annual

Salary with a Bachelors Degree: $18.27 per hour, $36,805 annual

+ 10% Bilingual Skill Differential

Note: To assure safe and healthful working conditions for everyone, GEICO has implemented rigorous safety measures and policies. Please see below for further safety protocol guidance.

At GEICO, our associates are the heart of the company.Were looking forBilingual Customer Service Representativesfor ourLakeland, FLoffice who are motivated, solution-oriented and have a passion for serving customers within our growing Hispanic market.Were seeking outstanding associates who want tokickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.

As a Bilingual Customer Service Representative,youll learn insurance inside and out through our paid training and the continuous support of your team and supervisor. Youll show our customers the value and security that comes with being insured by GEICO.Our Customer Service Representatives use compassion and attention to detail to exceed the expectations of our policyholders.

Avanza profesionalmente con una compaa que valora la diversidad y la inclusin.

Esta oportunidad es ideal para estudiantes, futuros estudiantes y aspirantes que valoran el aprendizaje continuo, ya que nuestros Representantes de Servicio al Cliente tienen el desafo constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compaa. Adems, GEICO favorece la cultura de ascensos dentro de la empresa, as que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.

Si te gusta trabajar en un entorno con un ritmo acelerado, y deseas ayudar a nuestros clientes con sus necesidades de seguro, esta es tu oportunidad para formar parte de un equipo excepcional.


As a full-time Bilingual Customer Service Representative, youll enjoy ourTotal Rewards Program* to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period**

  • Paid Vacation, Sick and Parental Leave

  • 401(k) Plan with Profit Sharing

  • Tuition Reimbursement

  • Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

Qualifications & Skills:

  • Excellent verbal and written communication skills in English and Spanish

  • Outstanding customer service skills and/or experience

  • Solid computer, grammar and multi-tasking skills

  • Ability to work comfortably in a fast-paced, high-volume call center environment

  • Minimum of high school diploma or equivalent, college degree or currently pursuing preferred

The safety of our associates, both current and future, is GEICOs highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in our Lakeland, FL office.

Required for Remote Work:

  • A quiet workplace so you can focus on delivering excellent service to our customers

  • Must live in a location that can leverage an existing high-speed internet service

  • Minimum upload speed 5 MB/s, preferred upload speed 25 MB/

  • Minimum download speed 25 MB/s, preferred download speed 50 MB/s

  • Candidates must provide and meet all technical requirements prior to the first day of training

  • Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed

GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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Company Description
At GEICO, we offer our associates consistent schedules, competitive salaries and plenty of growth opportunities. In fact, our associates average two pay increases within the first year.
Respect & support for all
Diversity is what makes you special, but also what brings us together. At GEICO, our unique and diverse associates bring new perspectives, help create change, strengthen ideas and empower each other daily. We are committed to building an inclusive and welcoming environment for all. So, bring your passion and tell us your story, because you have the opportunity to make a difference in people’s lives, and maybe even your own. Get ready to discover your potential at GEICO.