Application Specialist - Nexford University HND / BA / BSc Job

Location: Remote

About the Job

Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and applicants using outbound calling as your main channel. You will also be competent across digital channels, such as social media, live chat and WhatsApp to bring a 360 care approach to advising potential learners across the world.

Key Responsibilities

Contact potential learners or applicants to guide their decision making and help them

Answer questions about the university, programs, or the admissions process

Ask questions to understand our learners and our programs better, with a cultural awareness of each region

Go the “extra mile” to ensure university goals are met and challenges blocking enrollments are promptly addressed

Use different platforms to convert leads to customers – calls, emails, chat and social media channels

Deliver on meaningful weekly calls and monthly enrollment targets

Keep records of calls and sales and note useful information on the CRM: Hubspot

Gather actionable insights that can contribute to the university’s improvement

Collaborate with the global team to help increase enrollments and to provide the best learner experience possible.

The Ideal Candidate

BSc / BA Degree

3+ years experience in consultative Telesales (preferably in higher education)

Prior experience managing inbound/outbound calls, emails, chat and social media channels

Excellent English: written and verbal

Proven track record of successfully exceeding Telesales targets

Ability to maintain resilience while working in a highly KPI driven environment

Outstanding communication and negotiation skills with the ability to resolve issues and address complaints

Ability to adjust customer handling and sales techniques depending on the prospect

High learnability to become expert in our degree programs and explain them to potential learners

Discipline and professional maturity to work remotely

Benefits

Work at a company with a social mission where you can make a real difference

A market-competitive salary

12 days personal development time off, post-probation

50% discounted tuition on all Nexford courses for your family

An entrepreneurial and highly stimulating environment

Remote working

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Note: Please note that the working hours will align with the UK working hours.

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford's mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.