Airline Ticket Reservation Officer National Diploma Job

Job Summary:

The Ticketer is responsible for managing ticketing operations, including issuing, reissuing, and voiding tickets. This role requires strong attention to detail, excellent customer service skills, and proficiency with airline ticketing systems. The Ticketer ensures that all tickets are processed accurately and in a timely manner to meet client needs and company standards.

Key Responsibilities:

Ticket Issuance: Issue and reissue tickets using airline reservation systems (e.g., Amadeus, Sabre, Galileo). Ensure all tickets are issued in accordance with fare rules and airline policies. Handle ticketing requests promptly and efficiently.
Customer Service: Provide exceptional customer service to clients by addressing their ticketing needs and queries. Resolve ticketing issues and discrepancies in a timely manner. Assist clients with itinerary changes and cancellations.
Documentation and Reporting: Maintain accurate records of all ticketing transactions. Prepare daily, weekly, and monthly ticketing reports as required. Ensure compliance with company policies and procedures.
Collaboration: Work closely with travel consultants and other team members to ensure seamless service delivery. Communicate effectively with airlines and other suppliers to resolve issues.
Other Duties: Stay updated with industry trends, airline policies, and ticketing regulations. Participate in training sessions and workshops to enhance skills and knowledge. Perform other related duties as assigned by the supervisor.

Qualifications:

BSc., HND or OND.
additional certification in travel/ticketing is a plus
Proven experience as a ticketer or in a similar role within the travel industry.
Proficiency with airline reservation systems (e.g., Galileo and Amadeus).
Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Ability to work under pressure and handle multiple tasks simultaneously
Strong organizational and time-management skill

G126 Travels is one of Africa’s emerging full-service online travel management companies. At G126 Travels, we understand that everyone loves the convenience of planning a trip at an affordable rate. G126 Travels provides our customers a one-stop booking portal for; Affordable Flights, Hotel... read mores, Visa Assistance, Holiday Packages, Airport Transfers, education tourism, International Travel SIM, Prepaid Travel Card, Loyalty program, and many more amazing packages. Our online portal gives customers the power to choose from a broad spectrum of top travel deals, research locations, plan, and book their domestic and international travel destinations from the comfort of their abodes.
We likewise give exceptional visa, travel guides, and outside settlement administrations for understudies voyaging abroad for study. Regardless of whether it’s reserving flights or inns for your movement, car hire, hotel reservation, study abroad plans, G126 Travels offers everything under one umbrella. We have journey occasions for individuals who are searching for solace and reasonable extravagance.