Accountability Officer Bachelor Degree Job

JOB PURPOSEThe role-holder guarantee the implementation of the Mission’s Complaint Feedback and Response Mechanism (CFRM) and of other activities related to Accountability to Affected Populations, in close collaboration with programmes teams and according to INTERSOS’ guidelines.JOB RESPONSIBILITIES

Contribute to design the Mission’s CFRM SoP, in line with the global standards and adapted to the context of operationImplement the different mechanisms for CFR as determined by the related SoP and ensure they are available in all field locations. Suggest evidence-based improvement on the tools to the MEAL ManagerTrain field staffs on the core pillars of AAP, namely Information Sharing, Community Participation and Feedback and Complaint ManagementTravel to field locations to ensure proper implementation of CFR mechanisms, and that project implementation respects AAP core principlesGuarantee smooth communication with stakeholders respecting context and local culture and suggest communication improvement to MEAL ManagerIn collaboration with the MEAL Manager prepare accountability visibility materialsSupport the Accountability Assistants in the resolution of non-sensitive complaintsIn collaboration with Accountability Assistant inform immediately the MEAL Manager in case of sensitive complaints received as per INTERSOS SOPRecord feedback and complaints collected in the field in the dedicated template as per INTERSOS SOPs. Ensure that data resulting from the feedback are properly archived, regularly analysed and followed upReview feedback and complaints DB on a weekly basis and raise any concerns to the MEAL Manager. Is responsible to check on a weekly basis the complaints received on the complaints email address and in the boxesCollaborate to the improvement of feedback and complaints DB and dashboardsEnsure that complaints are addressed, and that an appropriate and timely response is given to the complainant as per INTERSOS SOPSupport MEAL staffs in implementing accountability exercises throughout the project life cycle, in line with the MEAL & Accountability Plans, and analyse the related data collectedContribute to develop training materials for Complaints Responses Mechanism. In collaboration with MEAL Officer and MEAL Manager organise and conduct trainings and workshops to coach project staffs on CFRMPerform other duties as delegated.

POSITION REQUIREMENTSEducational Requirement

Minimum Degree in Statistics, Information management, Social Science, Demography, Social studies or any related field

Professional Experience

Minimum 2-5 year’s relevant work experience in MEAL and accountability

Professional Requirements

Previous experience in monitoring, evaluation, accountability and learning of with I/NGOs in developing or humanitarian contextKnowledge of Accountability to Affected Population and monitoring and evaluation in the humanitarian contextData collection and analysisKnowledge of I/NGO and Humanitarian industryComputer literacy (MS Excel, MS Word)Good organizational skills Ability and willingness to travel between across locations of implementation within LGA and statesGood management of stress and willing to work in a volatile context.Essential computer literacy (word, excel and internet) Teamwork, commitment, cooperation, and behavioural flexibility

Personal Requirements

Teamwork and cooperationService orientationPlanning and organizational skillsFlexibilityConfidentialityAbility to work under pressureCommitment to INTERSOS principles

Work within the framework of IINTERSOS Nigeria’s core values.

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