Account Manager - Gamified Learning Solutions Bachelor Degree Job

Location: Ikoyi, Lagos

Employment Type: Full-time

Responsibilities

Client Relationship Management:

Build and maintain strong, long-lasting relationships with clients.

Act as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.

Conduct regular check-ins and status updates to strengthen client relationships.

Upselling and Cross-Selling:

Identify opportunities for upselling and cross-selling gamified learning solutions to existing clients.

Collaborate with the sales and marketing teams to create customized proposals that address client needs and showcase additional value.

Product Knowledge:

Develop a comprehensive understanding of Tantalum Academy's gamified learning solutions.

Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position our products in the market.

Needs Analysis:

Conduct thorough needs assessments to understand clients' business goals and challenges.

Work closely with clients to tailor solutions that address their specific requirements.

Contract Renewals and Negotiations:

Manage contract renewals and negotiations to ensure continued client engagement.

Collaborate with the legal and finance teams to finalize agreements.

Communication and Collaboration:

Communicate effectively with internal teams, including content development, technology, and customer support, to address client needs.

Collaborate with cross-functional teams to resolve any issues and ensure a seamless client experience.

Reporting and Analytics:

Prepare and present regular reports on account status, sales performance, and revenue forecasts.

Utilize analytics to identify trends and opportunities for account growth.

Customer Advocacy:

Encourage satisfied clients to become advocates, providing testimonials and participating in case studies.

Address and resolve any client concerns promptly and professionally.

Qualification

Interested candidates should possess a Bachelor's Degree.

Application Closing Date

12th February, 2024.

How to Apply

Interested and qualified candidates should submit their Resume, a Cover Letter detailing relevant experience, and references to: careers@netconstruct-ng.com using "Account Manager Application - Gamified Learning Solutions" as the subject of the email.

Tantalum Academy - We train people on soft skills through storytelling & online games. We have designed state of the art programs that are highly engaging, uses immersive games, storytelling, reflection, peer feedback & assessments. Our USPs are our path breaking & industry defining concepts such as Soft Skills Quotient (SSQ), Visually Measurable Behaviours (VMB), Visually Applied Actions (VAA) to inculcate soft skills in a measurable way. Our target audience spans Enterprises, Higher educational institutions & schools.